About this experience
Travel in a private transportation with Wi-Fi on board to use your social networks, bottles of purified water and Facial Wipes, travel safely with a trained and reliable driver.
Your vacation experience starts from your transportation. If you are looking for security and comfort to live an experience on board, let us assist you.
At a glance
- Duration: 45 min
- Private experience
Plan your experience
Time on the tour45 min
Getting therePickup offeredSee pickup details
Tour arrangementPrivate experience
Set aside 45 min for the experience itself, with additional time to reach your meeting or pickup point.
Compare the available options before choosing: their itinerary, inclusions and pickup arrangements can differ. Check the price for your date and whole group.
Before you go
- Suitable for all physical fitness levels
Local guides to help you plan
Tulum Airport to Hotel Zone Transportation Guide
Before you book, discover the fastest, safest way from Tulum Airport to the Hotel Zone—and the mistake that can derail your arrival.
Tulum Airport Layover Guide
Plan a connection at Tulum International Airport with realistic buffers for immigration, baggage, road transfers, and re-entry. This guide explains when to stay at the airport, when a brief outing may work, and what to c
What is included
- Bottled water
- Standard Van Private
- 1 Facial wipes per person
- Wi fi on board
- One way ticket only from IDA
Itinerary and highlights
See the overview, available options and booking details for the experience schedule.
Meeting and pickup information
- CONTACT INFORMATION ONCE YOU ARRIVE AT TULUM AIRPORT When arriving at Tulum International Airport, please follow these directions to find the driver who will transport you to your destination: “We recommend downloading the WhatsApp app during your stay in the Mexican Caribbean to facilitate communication and improve your experience.” Please show your confirmation voucher to the representative of the company and the driver on arrival on your phone. • The driver will be waiting for you at the booth that says Black Luxury Service by STP Caribe with a banner with your name written on a tablet. . We will be monitoring your flight and arrival terminal until you leave... After going through immigration, picking up your luggage and clearing customs, you will see timeshare vendors and transportation along the aisle. They will try to offer you free tours and assistance with your transfers. PLEASE IGNORE THEM (do not talk to them and continue walking). Look for our team after leaving through the sliding front door; we will be waiting for you in the area where all other transportation companies are located. • The company driver will receive you holding a tablet with your name written on it. Go directly to Meeting Point by Mayan Lounge near Gate #2. If a representative of other agencies or hotels tries to stop you—there are a lot of scammers—please don’t stop and help us by going directly to our representative (we’ll be there waiting for you, so don’t believe people who say our team left or will reimburse you). Our airport drivers wear uniform with apple green shirt and black pants and if your service is in Suv the driver is dressed in long sleeve Black shirt. All our representatives and drivers also have an authorized airport identification. If it takes more than an hour to leave the terminal after your landing due to your airline, lost luggage or other reason, and if you do not see our driver when you leave the airport, please contact us. We are committed to providing a smooth, punctual and comfortable transportation service. Please note the following policies: Additional charges will not apply if your party members arrive on different flights, provided we are notified in advance. If we are not informed in advance and there are last minute changes, extended waiting times or additional travel within the airport, an additional charge will apply due to the extra logistics involved. If you need a baby chair, please request it in advance when booking (2 chairs per booking only). Unfortunately, we do not have baby chairs at short notice or at the last minute. This ticket is valid for a one-way trip. If you want a round trip service you must book another ticket head to your Viator portal (TripAdvisor) and search for “products departing from Hotels to Tulum Airport.”
Languages and tickets
- Mobile Only
Tour operator
- STP Caribe
Accessibility and practical details
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Specialized infant seats are available
- Suitable for all physical fitness levels
Cancellation policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Questions about this experience
How long is this experience?
The supplier lists a duration of 45 min. Check your chosen tour option for its specific itinerary.
What are the pickup arrangements?
CONTACT INFORMATION ONCE YOU ARRIVE AT TULUM AIRPORT
When arriving at Tulum International Airport, please follow these directions to find the driver who will transport you to your destination:
“We recommend downloading the WhatsApp app during your stay in the Mexican Caribbean to facilitate communication and improve your experience.”
Please show your confirmation voucher to the representative of the company and the driver on arrival on your phone.
• The driver will be waiting for you at the booth that says Black Luxury Service by STP Caribe with a banner with your name written on a tablet.
.
We will be monitoring your flight and arrival terminal until you leave... After going through immigration, picking up your luggage and clearing customs, you will see timeshare vendors and transportation along the aisle. They will try to offer you free tours and assistance with your transfers. PLEASE IGNORE THEM (do not talk to them and continue walking). Look for our team after leaving through the sliding front door; we will be waiting for you in the area where all other transportation companies are located.
• The company driver will receive you holding a tablet with your name written on it.
Go directly to Meeting Point by Mayan Lounge near Gate #2. If a representative of other agencies or hotels tries to stop you—there are a lot of scammers—please don’t stop and help us by going directly to our representative (we’ll be there waiting for you, so don’t believe people who say our team left or will reimburse you).
Our airport drivers wear uniform with apple green shirt and black pants and if your service is in Suv the driver is dressed in long sleeve Black shirt. All our representatives and drivers also have an authorized airport identification.
If it takes more than an hour to leave the terminal after your landing due to your airline, lost luggage or other reason, and if you do not see our driver when you leave the airport, please contact us.
We are committed to providing a smooth, punctual and comfortable transportation service. Please note the following policies:
Additional charges will not apply if your party members arrive on different flights, provided we are notified in advance.
If we are not informed in advance and there are last minute changes, extended waiting times or additional travel within the airport, an additional charge will apply due to the extra logistics involved.
If you need a baby chair, please request it in advance when booking (2 chairs per booking only). Unfortunately, we do not have baby chairs at short notice or at the last minute.
This ticket is valid for a one-way trip. If you want a round trip service you must book another ticket head to your Viator portal (TripAdvisor) and search for “products departing from Hotels to Tulum Airport.”
When arriving at Tulum International Airport, please follow these directions to find the driver who will transport you to your destination:
“We recommend downloading the WhatsApp app during your stay in the Mexican Caribbean to facilitate communication and improve your experience.”
Please show your confirmation voucher to the representative of the company and the driver on arrival on your phone.
• The driver will be waiting for you at the booth that says Black Luxury Service by STP Caribe with a banner with your name written on a tablet.
.
We will be monitoring your flight and arrival terminal until you leave... After going through immigration, picking up your luggage and clearing customs, you will see timeshare vendors and transportation along the aisle. They will try to offer you free tours and assistance with your transfers. PLEASE IGNORE THEM (do not talk to them and continue walking). Look for our team after leaving through the sliding front door; we will be waiting for you in the area where all other transportation companies are located.
• The company driver will receive you holding a tablet with your name written on it.
Go directly to Meeting Point by Mayan Lounge near Gate #2. If a representative of other agencies or hotels tries to stop you—there are a lot of scammers—please don’t stop and help us by going directly to our representative (we’ll be there waiting for you, so don’t believe people who say our team left or will reimburse you).
Our airport drivers wear uniform with apple green shirt and black pants and if your service is in Suv the driver is dressed in long sleeve Black shirt. All our representatives and drivers also have an authorized airport identification.
If it takes more than an hour to leave the terminal after your landing due to your airline, lost luggage or other reason, and if you do not see our driver when you leave the airport, please contact us.
We are committed to providing a smooth, punctual and comfortable transportation service. Please note the following policies:
Additional charges will not apply if your party members arrive on different flights, provided we are notified in advance.
If we are not informed in advance and there are last minute changes, extended waiting times or additional travel within the airport, an additional charge will apply due to the extra logistics involved.
If you need a baby chair, please request it in advance when booking (2 chairs per booking only). Unfortunately, we do not have baby chairs at short notice or at the last minute.
This ticket is valid for a one-way trip. If you want a round trip service you must book another ticket head to your Viator portal (TripAdvisor) and search for “products departing from Hotels to Tulum Airport.”
What ticket format is listed?
Mobile ticket.
What accessibility information is provided?
Infants and small children can ride in a pram or stroller
Service animals allowed
Service animals allowed
What is the cancellation policy?
For a full refund, cancel at least 24 hours before the scheduled departure time.
Traveller reviews and photos
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