About this experience
Set within a stunning natural ecosystem, Xel-Há offers a refreshing alternative to the typical Riviera Maya attraction. Freshwater rivers, a crystal-clear inlet, jungle, caves, and lush landscapes come together to create an immersive experience surrounded by nature.
Rather than simply visiting a water attraction, you get to experience the Riviera Maya’s natural beauty as part of the adventure. The result is a memorable escape that combines authentic nature, outdoor exploration, and exhilarating experiences in one remarkable setting.
At a glance
- Duration: 10 hr–11 hr
Plan your experience
Set aside 10 hr–11 hr for the experience itself, with additional time to reach your meeting or pickup point.
Before you go
- Suitable for all physical fitness levels
- The only official ID accepted to enter the park is a valid passport. The document must be presented physically, not in a digital copy.
- **Important Information – Please Read Before Booking** To issue your **official boarding pass** and complete the required verification process, the **lead traveler (the person who made the booking and whose name appears on the reservation)** must provide a **clear photo of a valid government-issued photo ID or driver's license** immediately after the reservation is confirmed. This requirement is **mandatory for all reservations without exception**. The verification process helps protect cardholders from unauthorized transactions and prevents fraudulent purchases. **Please note:** the **green Viator ticket/voucher is only your proof of purchase. It is **not** your official boarding pass and cannot be used for park admission. Your official boarding pass will be issued only after the required ID has been received and successfully verified. On the day of your visit, the lead traveler must present the **same original ID** at the Xcaret Box Office, where the reservation will be validated before admission. **Reservations cannot be completed and official boarding passes cannot be issued until the required ID has been received and verified.** To avoid delays, please send your ID as soon as possible after booking.
Local guides to help you plan
Tulum to Playa del Carmen Day Trip Guide
Plan a flexible day trip from Tulum to Playa del Carmen with transport comparisons, a practical itinerary, beach advice, accessibility notes, and a backup plan for changing sargassum conditions.
Xel-Ha Park From Tulum Guide
Just 75 minutes from Tulum, Xel-Há can be effortless or chaotic—discover the timing, tickets, and packing tips that change everything.
Tulum to Cancun Transportation Guide
Compare the practical ways to travel from Tulum to Cancun Centro or Cancun International Airport, with ADO bus estimates, connection advice, luggage notes, and booking cautions.
What is included
- World of Adventure: games of ropes, zip lines and jumps from 5 meters high
- Unlimited snorkeling in the river and inlet
- Use of snorkel equipment with a gift tube ($15.40 USD refundable deposit is required)
- Round trip transportation
- Rest areas with lounge chairs and hammocks.
- Buffet lunch from 11:30 am to 5:30 pm
- Unlimited national open bar and Bevergaes
Not included
- Optional water activities
Itinerary and highlights
Discover Xel-Há, Riviera Maya’s all-inclusive natural wonder, where snorkeling, adventure, and relaxation come together in one unforgettable day.
Swim with colorful tropical fish, float down a scenic river, explore the jungle, and enjoy thrilling activities like cliff jumps, water zip-lines, rope swings, and the Scenic Lighthouse waterslide.
Your admission includes unlimited buffet meals, snacks, and beverages, plus a dedicated children’s area and peaceful lagoons for relaxing. Perfect for families, couples, and friends looking for an unforgettable Riviera Maya adventure with everything included.
Meeting and pickup information
- Meeting points for travelers that are in downtown hotels and Airbnb’s or any location that we can't reach: Cancún Meeting Point: Marina Puerto Cancún (mall) or Wyndham Garden Cancun Downtown Puerto Morelos Meeting Point: Hacienda Morelos Playa Del Carmen: Plaza Antigua or Plaza Las Perlas (contact customer care for support) Tulum: There is no pick up in any hotel or Airbnb, the meeting point will be outside the Hotel Aloft Tulum. The pickup time is set according to your location and start at 06:30 am, the travelers that doesn't provide pick up location will need to get in contact with us as soon as possible, otherwise we will be not be able to provide the service.
Languages and tickets
- English — Guide
- Spanish — Guide
- Mobile Only
Tour operator
- Pata de peek travel
Accessibility and practical details
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- Suitable for all physical fitness levels
- Is mandatory to send your ID Screenshot driver license this is to elaborate your official boarding pass
- Children over 4.5 ft but under 12 years of age must show an ID to verify their age as well.
- It is not possible to make a date change the same day of your visit.
- Smoking Control: At Grupo Xcaret we comply with government regulations by offering smoke-free and emission-free spaces. For smoking, we have designated exclusive areas restricted for minors, pregnant women, senior citizens, and people with cardiovascular and pulmonary health problems.
- The only official ID accepted to enter the park is a valid passport. The document must be presented physically, not in a digital copy.
- **Important Information – Please Read Before Booking** To issue your **official boarding pass** and complete the required verification process, the **lead traveler (the person who made the booking and whose name appears on the reservation)** must provide a **clear photo of a valid government-issued photo ID or driver's license** immediately after the reservation is confirmed. This requirement is **mandatory for all reservations without exception**. The verification process helps protect cardholders from unauthorized transactions and prevents fraudulent purchases. **Please note:** the **green Viator ticket/voucher is only your proof of purchase. It is **not** your official boarding pass and cannot be used for park admission. Your official boarding pass will be issued only after the required ID has been received and successfully verified. On the day of your visit, the lead traveler must present the **same original ID** at the Xcaret Box Office, where the reservation will be validated before admission. **Reservations cannot be completed and official boarding passes cannot be issued until the required ID has been received and verified.** To avoid delays, please send your ID as soon as possible after booking.
Cancellation policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Questions about this experience
How long is this experience?
What are the pickup arrangements?
Cancún Meeting Point: Marina Puerto Cancún (mall) or Wyndham Garden Cancun Downtown
Puerto Morelos Meeting Point: Hacienda Morelos
Playa Del Carmen: Plaza Antigua or Plaza Las Perlas (contact customer care for support)
Tulum: There is no pick up in any hotel or Airbnb, the meeting point will be outside the Hotel Aloft Tulum.
The pickup time is set according to your location and start at 06:30 am, the travelers that doesn't provide pick up location will need to get in contact with us as soon as possible, otherwise we will be not be able to provide the service.
Which guide languages are listed?
What ticket format is listed?
What ticket age bands are listed?
What is the cancellation policy?
Traveller reviews and photos
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